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Small Group Research
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Training in the Management of Conflict

A Communication Theory Perspective

Beatrice Schultz

University of Rhode Island

Judith Anderson

University of Rhode Island

It is proposed that a model ofconflict resolution based on communication theory constitutes an effective approach to the learning ofskills in conflict management. In thisframework, it may become possible to change negativeperceptions through cognitive processes as a basis for acquisition of conflict resolution skills.

Small Group Research, Vol. 15, No. 3, 333-348 (1984)
DOI: 10.1177/104649648401500303
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