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Small Group Research
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Improving the Sensitivity of Health Professionals To the Needs of Patients and Families

An Experiment

Barbara Berkman

Massachusetts General Hospital

Irene Rutchick

Massachusetts General Hospital

This study examines, by means of a quasi-experimental design, the impact of a variety of methods involving humanistic, didactic, and experiential modalities in training students—potential health professionals—in empathy-sensitivity and interpersonal skills. An eclectic, multimodal approach using audiovisual technology, role playing, observation, and discussion was found to be most effective in raising levels of sensitivity.

Small Group Research, Vol. 18, No. 2, 239-253 (1987)
DOI: 10.1177/104649648701800207
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