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Small Group Research
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Managing Conflict in a Diverse Work Force

A Chinese Perspective in North America

Choy L. Wong

Dean Tjosvold

Florence Lee

Simon Fraser University

Deutsch 's theory of cooperative and competitive conflicttmay be usefully extended to Chinese people. Results of LISREL and other analyses of data collectedfrom interviews of Chinese immigrants indicate that those who developed cooperative goals in a conflict were able to discuss issues open-mindedly, and this constructive interaction helped them make progress on the task, work efficiently, and strengthen their work relationship and their confidence in future collaboration. These results do not argue that Chinese and North Americans handle conflict similarly, for how these groups operationalize the theory may differ significantly. Goal interdependence may have the potential to be a framework for promoting conflict management between Chinese and North Americans.

Small Group Research, Vol. 23, No. 3, 302-321 (1992)
DOI: 10.1177/1046496492233003
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