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Small Group Research
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Conflict-Handling Behavior in Work Groups

Effects of Group Structure, Decision Processes, and Time

Steven M. Farmer

Clarkson University

Jonelle Roth

Southwest Texas State University

Using theoryfrom both small group and conflict management research, this study examined how conflict is managed within work groups performing decision-making tasks. It was proposed that larger and more cohesive groups would show less competing and more avoidance, compromise, and accommodation in response to conflict. We assessed whether conflict would be handled differently depending on whether the group is focused on problem analysis, solution evaluation, or group process management, and whetherconflict handling would change as afunction of time. Contingency analyses of 25 group decisions content-codedfor conflict-handling behavior, task achievementfunction, group size, cohesiveness, and temporalphase indicated mixed supportforour expectations. Conflict-handling behaviors reflecting high concern for others occurred mostfrequently, whereas behaviors representative of low concern for others occurred leastfrequently. Results are discussed in terms of hypothesis generation and suggestionsforfuture research thatcould continue linking these two literatures.

Small Group Research, Vol. 29, No. 6, 669-713 (1998)
DOI: 10.1177/1046496498296002
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