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Small Group Research, Vol. 34, No. 1, 101-120 (2003)
DOI: 10.1177/1046496402239579

Self-Managing Work Teams

An Empirical Study of Group Cohesiveness in "Natural Work Groups" at a Harley-Davidson Motor Company Plant

Phillip A. Chansler

Paul M. Swamidass

Auburn University

Cortlandt Cammann

Cammann and Associates

There is evidence in literature that supports a link between group cohesion and performance. After the well-known turnaround in the 1980s, Harley-Davidson has become a very successful company; a command-and-control culture was replaced by a new culture of assembly employees making important decisions in work teams. This study examined the determinants of group cohesion in self-managing work teams (SMWT) called "natural work groups " (NWG) at the Harley-Davidson Motor Company’s Kansas City, MO (HDKC), assembly plant. At this plant, NWGs are empowered to successfully run the business of assembling motorcycles. A 156-item survey was completed by 233 employees (67% response rate) at the plant. A regression model, which includes the two statistically significant independent variables, (a) employee control over team staffing and (b) perceived fairness, explains nearly 42% of the variance in group cohesion.

Key Words: self-managing work teams • small-group cohesiveness • Harley-Davidson Motor Company • natural work groups


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D. C. Strubler and K. M. York
An Exploratory Study of the Team Characteristics Model Using Organizational Teams
Small Group Research, December 1, 2007; 38(6): 670 - 695.
[Abstract] [PDF]