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Psychological and Communication Processes Associated With Intergroup Conflict Resolution

New Mexico State University

This article examines the nature of intergroup conflicts and some of the psychological and communication processes that can facilitate their resolution. It focuses specifically on conflicts between individual members of different social identity groups and elaborates on the differences between interpersonal and intergroup conflict resolution. It continues with a presentation of the prevailing psychological conditions that exist prior to attempts to resolve intergroup conflict along with a series of psychological and communication processes that can be employed in small group settings to improve the climate for intergroup conflict resolution. It ends by discussing how people can be trained to recognize and take advantage of the beneficial effects of these psychological and communication processes in small group settings.

Key Words: intergroup conflict • conflict resolution • communication processes in small groups

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