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Small Group Research, Vol. 37, No. 6, 585-611 (2006)
DOI: 10.1177/1046496406294320

Meeting Satisfaction for Technology-Supported Groups

An Empirical Validation of a Goal-Attainment Model

Robert O. Briggs

University of Nebraska at Omaha Delft University of Technology, Delft, the Netherlands University of Alaska Fairbanks

Bruce A. Reinig

San Diego State University, San Diego, CA

Gert-Jan de Vreede

University of Nebraska at Omaha Delft University of Technology, Delft, the Netherlands

Research shows that people who feel dissatisfied with a technology-supported meeting may discontinue use of such technology, even if it provides demonstrable benefits. It is therefore important to derive theoretical understandings of the satisfaction phenomenon. This article validates an instrument that measures the constructs of a goal-attainment model of meeting satisfaction. It then tests the model among 237 working professionals in 19 groups in the field. Results support the propositions that satisfaction with meeting process and satisfaction with meeting outcome are both a function of an individual's perceived net goal attainment with respect to the meeting. The results also support a proposed link between satisfaction with meeting outcome and satisfaction with meeting process. The authors discuss the implications of these findings for research and practice.

Key Words: collaboration technology • meeting satisfaction • goal attainment

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